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| Hop Pocket Delivery We endeavour to pack and post an order by the next working day. Most orders will be packed and processed in the morning, ready for afternoon dispatch. For smaller packages we use First Class Royal Mail which should be delivered next working day, for larger or heavier items we use Standard Parcel Royal Mail which can take up to five working days to arrive. For some larger deliveries we use couriers which usually take three working days.
We hold most items we sell in stock, if there is likely to be a delay in delivery, for whatever reason, we will contact you to explain why.
If your parcel arrives damaged please contact us as soon as you can. If you are asked to sign for a damaged parcel, please ask the courier (or postie) to indicate on the piece of paper (or handheld device) what state the parcel is in, in the unlikely event they refuse, please let us know asap.
Once we have dispatched your order, we will email you a confirmation. If you have not received your order within 5 working days from this point please let us know. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Please note that during busy periods like Christmas time the delivery time might be delayed, so if you require an urgent order contact us for next day delivery service.
All our deliver charges are flat rate at £3.95, no matter the size of your order. Postage is free for orders over £50
Outside the UK
This website does not usually accept international orders because of the variation in cost to different countries per item. However if there is something in particular you would like please contact us via email and I will see what I can do. So far we have actually sent items to Canada and the USA. Matthew Pudge |
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